SHEIN Reviews

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General rating

1.4/5.0

Of the 45 reviewers, 4 (8.89%) recommend this store.

Customer reviews

5

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38

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Shein and Speedx have no customer support to speak of

Shein order delivering through Speedx. Tracking never left New York but I received a notification they attempted to deliver and no one was home to sign for the package so it was returned to the sorting facility? I work from home. No attempt was made. I also live in Connecticut. I’ve emailed multiple times. There is no contact number except the one that says they will “text you”, which of course, never happened. Shein “problem solving method” is to contact the carrier. What am I supposed to do? Shipping: SPX111005003128091 Order: GSUN7220U001T3T 5 days ago someone from Speedx reached out via email advising they were working on a resolution. I have followed up 4 times with 0 updates or replies. I want a refund or a reshipment from Shein. Does Shein even have customer service? If so, I can’t find a contact. DO BETTER, Shein. No redelivery attempt has been made. I don’t need to sign for packages but again, I work from home and can.

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0

Morgan390

Reviewed on: Jul 01, 2023

I wish I could leave less stars

I wish I could leave less stars! I have received my order and wish to return the majority of it as it is poor quality. The system does not recognise my order within the app, I can log in but my order isn't visible- I am therefore unable to start and return the items, the system just keeps taking me around in circles to no avail. I consider this theft as I am not able to return the goods for a full refund. Its disgusting

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0

Ross398

Reviewed on: Jun 30, 2023

Quality can vary, but 95% great

Quality of clothing varies, sure. But items are very cheap and this is to be expected. I have no issues with 95% of the items I receive. Sometimes shipping can take a while, but it is typically within the time frame shein advises, and they send you tracking info straight away. There are always discount codes available on the site too.

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0

Williamson401

Reviewed on: Jun 30, 2023

Recommends this store!

So frustrating

So frustrating, took ages to receive items, majority of items are of poor quality, one was so badly damaged I can't give it as a gift and I have missing items. Contacting shein is impossible, nothing works on their website to contact anyone so I am out of pocket and have a damaged item I can't give as a gift

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0

Jerome.Jenkins

Reviewed on: Jun 29, 2023

Delivery never received and Poor communication

I have had previously good experiences, using shein 3-4 times a month. However, I have had an order lost in the post by Evri, and they recommended that I contact shein. I have raised this issue and have no heard anything back. It’s nearly 2 weeks since this package was meant to be delivered, and I haven’t received a refund or any update on what’s happening. I’m very disappointed and won’t be shopping here again unless this is resolved.

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0

Marion W.

Reviewed on: Jun 29, 2023

Poor customer service

This was my first time ordering anything from Shein and I am extremely disappointed with their customer service! I ordered 8 items on June 19th on June 21 I was sent a emailed saying shipped and now here we are on June 28 and my packages are still saying in transit! I contacted Shein robot customer support and all I get is them telling me to contact the ups! Why would I contact ups and ups hasn’t received my packages! I’m so irritated about this I work hard for my money! But to have a company and I can’t speak with anyone is unacceptable! I will NEVER order from them and i will dispute this with pay pal!

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0

Nathan

Reviewed on: Jun 29, 2023

Surprised at some of the reviews on…

Surprised at some of the reviews on here, I have ordered tonnes over the last 2/3 years and never had an issue. Sometimes the quality is poor or the for isn’t great but returns are free so it’s a no brainier to try them. It takes a while to get a refund (couple of weeks from returning) but it always gets done. You can also wait a while for orders to arrive 1-2 weeks but if you bare this in mind and order knowing this you shouldn’t have a problem. Most of my wardrobe is now shien.

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1

Fisher750

Reviewed on: Jun 29, 2023

Recommends this store!

Incorrect refund amount. MONEY MISSING

I have sent back a parcel with items but forgot to declare the refund of the two of them. So I received an incorrect refund (30.40€ less than actually should) and I have reported the situation and Shein assistant me to wait a bit. But I have never received a missing refund so I write again. And they just keep saying that they are checking, but nothing happens. The fact that shein received the parcel is confirmed by Shein itself - they issued me the refund for all the rest of the items and they were sent ALL TOGETGER with the two undeclared items! Still, when I write to Shein, the assistant keeps asking me to provide an evidence from the post office that I shipped the parcel. Ridiculous! One month has passed already - without resolving. I am sure they are not going to do anything with that

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0

Harrison242

Reviewed on: Jun 29, 2023

I have ordered some items from shein

I have ordered some items from shein, however they used Evri, the most unreliable worst delivery company in the world. Apparently an attempt was made to deliver my items but i rejected the order, however, my items were meant to be delivered to an inpost locker. Shein only has a chatbot that doesnt know how to deal with any issues so I am unable to speak someone real about this of try and arrange a redelivery or a refund. I have even typed in [Contact agent] as they suggusted on here all the time but i never get to speak to someone new.

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1

Sarah873

Reviewed on: Jun 29, 2023

NEVER EVER buying from this company…

NEVER EVER buying from this company again. I made an order and paid for express delivery to receive it the next day. That was 8 days ago. Haven't received my order yet. Worse of all THERE IS NO WAY TO MAKE A COMPLAINT TO THEM. This is the worse online experience I have ever had. If you want to buy from them just understand that THEY DON'T CARE ABOUT THEIR CUSTOMERS. Proof of this came to be in an email from them giving me delay notification. In that email they gave me 50 American cents as a compensation not making the delivery that I paid 10 Pounds extra for. DON'T BUY FROM THESE GUYS. ***UPDATE AFTER BELOW REPLY*** 29 June 2023 The link suggested in the reply is for the automated system which I had already used and complained about. It doesn't allow any connection to an actual person. Even when you type Contact Agent. Even more frustrated than before.

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0

Renee853

Reviewed on: Jun 29, 2023

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FAQs by the Kupn Community

I am American size large. What size should I order? I have heard these clothes are made for Asian ladies.

Reyes133 Jun 16, 2016

I look at reviews to see which of the measurements similar to mine, then look at which size they order how it would look.

Burton004 Jun 15, 2016

I am a size medium and I most always have to order large or x-large. If you check the measurements you should get the adequate size

Harold281 Jun 15, 2016

My wife is a size 6 so we ordered a large to play it safe however the large was really small. That is where our problems started with Shein. Their return policy is the worst and there is no phone number to speak to anyone.we were so disgusted just trying to exchange the dress that I finally had to stop the credit card charge and pay out of pocket to ship the dress back. This company is a nightmare STAY AWAY!

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How long will my order take to get to me? Approx? Is this company located outside of the USA?

Sharlene.Vargas Mar 11, 2018

I ordered about 12 piece of clothing and it came in 4-5 days. I think the speed varies from country to country as Ive seen many complaints, but everyone whove ordered from my country loves shein.

George280 May 06, 2016

This so-called company is located in China. Many orders take 6 weeks or longer to arrive, if at all. Returns are at your expense. These guys are crooks. They will do anything possible to avoid giving you a refund. They hassle you relentlessly if you write a bad review, all the while refusing to make things right and only offering a 5% discount on your next order, though if you refuse, they will do slightly better. They have stolen all the privacy and security logos they use on their site and plant good reviews. The quality of their goods is so bad. Read the reviews and avoid doing business with these guys at all costs. There are so many reliable companies in the US that will stand behind their goods.

Ray May 05, 2016

Lately, It's been taking about 2 weeks. Even for "ships in 24 hours" items. But I've cancelled orders in the past that have taken over 6 weeks to arrive

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I have been trying to track my order without success. I would like a telephone number for customer service to speak to someone

Gina223 Sep 18, 2018

I want to exchange a dress that I bought and it is very small how do I send it back

George704 Feb 11, 2016

No my new fiverr account is "maulik91". I am not left a review about this business,

Fisher233 Feb 06, 2016

Well. I never had any issue with SheIn, always got my packages. But they currently are on holidays because it's the Chinese Year of the Monkey celebration.

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Is it safe to shop from the SheInside app and are their clothes good quality?

Seth.Reid Feb 02, 2018

I ordered 4 dresses and I was suprised, they were all VERY good quality and true to size. I've only ordered once but it's the first time I ordered on an online site were everything actually turned out as described. No tiny Asian sizes. As long as you read the reviews and follow the size chart the quality is definitely worth the price.

Billie740 Feb 05, 2016

The app and website are exactly the same. I have ordered over 35 items (not joking lmao) from them and I got everything. As for the quality I'd say the cheapest things like 5-15USD are a bit $#*!ty but anything over 20USD is usually pretty nice.

Annie784 Jan 21, 2016

I love their prices the clothes are decent quality, but the shipping and the communication with the company is terrible.

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All of these 5 star reviews are a little sketchy to me. The diction is always the same. Fishy, fishy.

Thomas.Carlson Jun 20, 2019

Yes, the 5-star reviews are fake. Not only are they all written in the same odd way, but many do not seem like they are talking about a personal experience and are instead just contradicting what the real reviewers are complaining about. These reviews contain such content as: "Great customer service, fast delivery, easy returns, great quality of merchandise", but no examples of these things. Some just say how "fun" it is to shop their site but make no remarks on the purchasing experience. Some mention buying something and loving it, but also say how great customer service and the return process is. If your item was so great, why would you have experience with customer service or returns?

Karl.Simpson Jul 30, 2018

I'll never use Shien again. Ordered a dress which arrived ok but fit was not as advertised. Contacted to return it. Was told to sell it or give it as a gift! Eventually I got a small percentage refunded only after I found an address close to Heathrow where I sent it recorded. Be prepared to loose your money if you buy from them. I learned the hard way!

Norman.Alvarez Jul 07, 2018

They are horrible to deal with - I never wrote a review but I am so angry! The clothes are unwearable! Not as advertises! If they don't sort my order I am going to report them!

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